Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days of payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Regions We ship to the United Kingdom,* European Union,** the United States, and Canada.
Estimated Delivery Times
- United Kingdom: 1-2 business days
- European Union: 3-6 business days
- United States: 2-5 business days
- Canada: 5-10 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a tracking number by email. You can use this to monitor your delivery.
Lost or Delayed Orders If your order hasn't arrived within the estimated timeframe, please contact us at info@tomcartos.com with your order number and we'll investigate with the carrier.
Customs & Import Duties Orders shipped within the European Union are delivered on a Delivered Duty Paid (DDP) basis — all applicable duties and taxes are covered by our fulfilment partners so there are no surprise charges at delivery.
*Northern Ireland If you are based in Northern Ireland, please contact info@tomcartos.com for shipping information before placing your order.
**Cyprus & Malta We're currently unable to offer shipping to Cyprus and Malta due to prohibitive shipping costs. We're sorry for the inconvenience and hope to be able to serve these destinations in the future.